intercommunication.chat.queue
Section: interaction-workspace
Default Value:
Valid Values: Name of a valid Script object of type InteractionQueue
Changes Take Effect: At the next interaction.
Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Chat. The following attached data are added by Interaction Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
8.5.307.03
Chat Business Process Sample Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/31/20 | Update | X |
Helpful Links
Releases Info
Product Documentation
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What's New
This release contains the following new features and enhancements:
Updates to the workflow
- Workflow now provides a demonstration on how to use the PlaceOnHold ESP method (provided in option async-chat-main-strategy), which allows the interaction to be placed on hold from the workflow. (CHAT-3628)
- Workflow now provides a demonstration on how to handle a conference, a transfer, and a consult through agent selection by the workflow (in other words, through the queue, skills, or agent group routing) by using options async-chat-x-intercom-queue and async-chat-x-intercom-strategy.
Notes:- In Workspace Desktop Edition, this applies to the configuration of the intercommunication.chat.queue option.
- For messaging channels, only the conference and transfer functionalities are available.
- For messaging channels, the options intercommunication.whatsappsession.queue and intercommunication.applebcsession.queue are used for this functionality.
- Workflow now provides a sample strategy (through options async-chat-x-outbound-strategy and async-chat-x-outbound-queue) for handling new outbound interactions for messaging channels, such as WhatsApp, Apple Business Chat, and others. (CHAT-3499)
(CHAT-3500)
Resolved Issues
This release contains no resolved issues.
Upgrade Notes
No special procedure is required to upgrade to release 8.5.307.03.
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