8.5.512.10
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 04/22/20 | General | X |
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What's New
This release contains the following new features and enhancements:
- Language
- Training material was added to the following languages to improve speech recognition:
- Dutch
- Argentinian LATAM Spanish
- UK English
- Brazilian Portuguese (PRSM-25520, PRSM-25576, PRSM-26446)
- Training material was added to the following languages to improve speech recognition:
- Compatibility
- Genesys Interactions Analytics is now compatible with .Net Core v2.2.x. (PRSM-26333, PRSM-26235)
Resolved Issues
This release contains the following resolved issues:
An error no longer appears when the Content Browser attempts to load a relatively large list of interactions. (PRSM-26398)
The Content Browser now loads a relatively large list of interactions without generating an error. (PRSM-26398)
When creating/editing a Category Distribution report the Context menu appears when you right-click a category in the Category list. Previously, the Context menu did not appear. (PRSM-26163, PRSM-26087)
When you create/edit a Category Distribution report, the Context menu now appears as expected when you right-click a category in the Category list. Previously, the Context menu did not appear. (PRSM-26163, PRSM-26087)
When a form includes a question/group that was assigned a weight with two digits after the decimal point, the form can now be activated. (PRSM-26164, PRSM-25860)
Topics with a high confidence level are highlighted in the interaction transcription. Previously, not all of the topics with a high confidence level were highlighted in the interaction transcription. (PRSM-25931)
All topics with a high confidence level are now highlighted in the interaction transcription. Previously, not all such topics were highlighted. (PRSM-25931)
When working with a Portuguese Brazil (pt-BR) system reports are now created when the globalDateTimeFormat is hh:mm tt. (PRSM-25912)
Reports are now created correctly in a Portuguese Brazil (pt-BR) system when the globalDateTimeFormat is hh:mm tt. (PRSM-25912)
When creating an Evaluation Session the filter options are now located in the correct location on the screen. (PRSM-25859)
When you create an Evaluation Session, the filter options are now located correctly on the screen. (PRSM-25859)
When data is processed through Fetcher, the metadata field names are no longer converted to lowercase. (PRSM-26238)
When data is processed through Fetcher, the metadata field names are no longer converted to lower case. (PRSM-26238)
When a user logs into SMConfig, the ConfigServer table is now updated with accurate information, when the Authentication field in the SM Config Login window is left empty. Previously, this empty field resulted in inaccurate information in the ConfigServer table. (PRSM-26223)
The ConfigServer table is now updated with accurate information when a user logs into SMConfig and the Authentication field in the SM Config Login window is left empty. Previously, this empty field resulted in inaccurate information in the ConfigServer table. (PRSM-26223)
The Canadian French translation in the Saved Reports screen for the Last Modified and Permalink fields is now correct. (PRSM-26165)
The French Canadian translation in the Saved Reports screen for the Last Modified and Permalink fields is now correct. (PRSM-26165)
The French Canadian Genesys Interaction Analytics system no longer contains language and grammatical errors. (PRSM-25822)
When working with Chrome, the Last Updated field in the Monitor System tool is now displayed correctly. Previously, the Last Updated field appeared larger than it should. (PRSM-25885)
In Chrome sessions, the Last Updated field in the Monitor System tool is now displayed correctly. Previously, this field appeared larger than it should. (PRSM-25885)
When playing an interaction the Media Player now displays event icons. Previously, event icons were not displayed for some of the interactions. (PRSM-25650, PRSM-26412)
When playing an interaction, the Media Player now displays event icons. Previously, event icons were not displayed for some of the interactions. (PRSM-25650, PRSM-26412)
Measures have been taken to improve the prevention of potential security threats to the web application. (PRSM-26218)
Security for the web application has been hardened (or improved). (PRSM-26218)
When creating/editing an Ad-Hoc Evaluation, you can now select Required Forms. Previously, the Required Forms were not available. (PRSM-26245, PRSM-26410)
When creating/editing an Ad-Hoc Evaluation, you can now select Required Forms. Previously, the Required Forms were not available. (PRSM-26245, PRSM-26410)
When an Ad-Hoc evaluation is created, the server no longer receives the complete metadata set for each interaction. (PRSM-26225)
Not sure about this one - it sounds like a bug
Non-segmented interactions can be exported from Speechminer UI. Previously, they could not be exported. (PRSM-26382)
Non-segmented interactions can now be exported from Speechminer UI. Previously, they could not be exported. (PRSM-26382)
An error no longer appears when the Content Browser attempts to load a relatively large list of interactions. (PRSM-25808)
Duplicate of 26398?
When creating/editing an Evaluation Summary Report the Name column now displays the full evaluator name. (PRSM-26181, PRSM-26411)
When you create/edit an Evaluation Summary Report, the Name column now displays the full evaluator name. (PRSM-26181, PRSM-26411)
Business alert emails can now be sent to recipients who are Genesys users without issues. (PRSM-26341)
We all have issues :) Business alert emails can now be sent with issues to recipients who are Genesys users. (PRSM-26341)
When working with Chrome, the Last Updated field in the Monitor System tool is now displayed correctly. Previously, the Last Updated field appeared larger than it should. (PRSM-26246)
Duplicate of 25885 ?
Business alert emails can now be sent to recipients who are Genesys users without issues. (PRSM-26254)
Duplicate of 26341 ?
The Interaction Time column in the exported QM Session spreadsheet now contains the Local time. Previously, this column contained the UTC time and not the Local time. (PRSM-26355, PRSM-26237)
The Interaction Time column in the exported QM Session spreadsheet now contains the Local time. Previously, this column contained the UTC time. (PRSM-26355, PRSM-26237)
Upgrade Notes
To upgrade to release 8.5.512, refer to the SpeechMiner 8.5.x Upgrade Guide.