Manage Attachments

To manage attachments for Standard Responses:

Select a category.
Select a Standard Response.
Click Attachments.
The Edit Attachments pop-up opens.
- To add an attachment, click Attach.
- To download an attachment, select it, then click Download. This downloads the file to your environment.
- To remove an attachment, select it, then click Delete.

[NEW] Warning for structured messages

Edit the standard response.
Go to the Structured Body tab.
Select Media Origin in the drop-down menu, Media Origin with your name for WhatsApp.
Select Notification in the drop-down menu Media Origin Type.
In the JSON Part block, locate the key-value pair index:=1. In the same section, you can find key-value pair name=<Media file name>, where Media file name is your file name.
Click Edit JSON to open the Structured Standard Response window.
In the Header section for Media type you can select other type of Media content if you need. And click the Upload File/Image/Video button to download a new media content file.
Click Save for Notification template.
Click Save for Standard Response.
Click Attachments to open the Edit Attachments window.
Select a media file in the table.
Click Delete to delete the required media file.
Click Ok to confirm deletion in the Delete window. If the Warning window does not appear, then you deleted attachment that did not have link to the Structured view.
Close the Edit Attachments window.

Notification You can previous download need attachments to your PC before deleting them from Edit Attachment windows.

[END new info]