Genesys Web Services:interaction-workspace:chat-pending-response-to-customer

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Published Option

chat.pending-response-to-customer

Default Value: 30,50
Valid Values: A comma-separated list value: warning time, maximum time
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies two alarm thresholds, in seconds, that warn agents that they have a pending response to a chat from a customer. Three levels are displayed: before the warning time, between the warning time and the maximum time, and after the maximum time.

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