Genesys Web Services:interaction-workspace:contact-all-interactions-default-time-filter-main

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Published Option

contact.all-interactions-default-time-filter-main

Default Value: 1M
Valid Values: A value from the following list: All, 1M, 1W, 1D
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies which Time Filter is selected by default in the All Interactions Search view when an agent accesses the view.

• All: all interactions from Main UCS Data Base.
• 1M: interactions from Main UCS Data Base that were created less than 1 month ago.
• 1W: interactions from Main UCS Data Base that were created less than 1 week ago.
• 1D: interactions from Main UCS Data Base that were created less than 1 day ago.

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