Genesys Web Services:interaction-workspace:contact-last-called-agent-enable

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Published Option

contact.last-called-agent.enable

Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: contact.last-called-agent.<media-type>.enable

Specifies if the last called agent properties are set in the contact when an interaction is presented to the agent. This option is taken into account only when the contact.last-called-agent.<media-type>.enable option is not defined for the applicable media type.

Draft Option

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