Genesys Web Services:interaction-workspace:contact-lookup-auto-assign-mode

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

contact.lookup.auto-assign-mode

Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68

Specifies the contact assignment policy when Contact Lookup is enabled. If set to false and there are multiple matched contacts for an interaction, they are listed as suggested contacts. If set to true, the first contact will be assigned automatically irrespective of the number of matched contacts. This option can be overridden by a routing strategy as described in the Configuration Guide.

Draft Option

No draft option