Genesys Web Services:interaction-workspace:contact-lookup-voice-use-dialed-phone-number

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Published Option

contact.lookup.voice.use-dialed-phone-number

Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.61

If contact lookup is enabled, this option specifies that contact lookup is performed on the normalized phone number that was manually dialed by the agent rather than the number resulting from the application of dial plan rules, if any.

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