Genesys Web Services:interaction-workspace:contact-ucs-interaction-voice-unanswered-enable-create

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Published Option

contact.ucs-interaction.voice.unanswered.enable-create

Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.68

Specifies whether a call history is created in UCS for outgoing calls that are not answered by a contact. If this option is set to true, unanswered calls are added to the UCS database and are viewable in the My History, Contact Directory, Interaction History, and Contact History tabs. This option can be overridden by a routing strategy, as described in the Configuration Guide.

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