Genesys Web Services:interaction-workspace:email-outbound-queue

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Published Option

email.outbound-queue

Default Value: No default value
Valid Values: A valid name of a Script of type Interaction Queue.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies the Interaction Queue in which outgoing emails are placed when agents click Send or Send Interim. This options is used only when Interaction Workflow does not set Queue for New Interactions when it is routing inbound email interactions to agents.

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