Genesys Web Services:interaction-workspace:expression-identify-phone-number

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Published Option

expression.identify.phone-number

Default Value: (?:(?:[\+]?([\d]{1,3}(?:[]*|[\-.])))?[(]?([\d]{1,3})[\-\/)]?(?:[]+|[\-.])?)?([\d]{3,})
Valid Values: A regular expression.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49

Specifies the regular expression that identifies a phone number in the chat or email transcript. This option can be overridden by a routing strategy as described in the Configuration Guide.

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