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Genesys Web Services:interaction-workspace:interaction-bar-quick-access-modes


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Published Option

interaction-bar.quick-access-modes

Default Value: Pinned,Floating
Valid Values:
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: interaction-bar.quick-access-modes.<media-type>

Specifies the list of modes that are available to present interactions. The available modes are:

  • Pinned: the interaction view occupies the full available size, shared with Supporting Views like Contact and Responses.
  • Floating: the interaction view is presented in a floating window that is painted above any other kind of content and that fits the visual material to display. This view cannot display content displayed on the right part, such as Contact Profile or Responses.
    When more than one mode is specified, by default the first mode in the configured list is used. The end user can switch from one mode to the other using a dedicated control. For a given media type, this option can be overridden by the interaction-bar.quick-access-modes.<media-type> option.

Draft Option

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This page was last edited on June 21, 2020, at 18:59.
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