Genesys Web Services:interaction-workspace:outbound-timed-preview-auto-dial

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Published Option

outbound.timed-preview-auto-dial

Default Value: -1
Valid Values: Any integer greater than or equal to -1
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.49

Specifies whether agents in Preview, Push preview, and Reschedule preview campaigns can manually dial a record, have the call auto-dialed as soon as the record is accepted, or have the call auto-dialed after a specified number of seconds. If set to 0, the interaction is dialed as soon as it is accepted. A value of -1 disables automatic dialing. This option can be overridden by a routing strategy as described in the Configuration Guide.

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