Genesys Web Services:interaction-workspace:privilege-myagents-can-use

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

privilege.myagents.can-use

Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39

Enables supervisors to access the My Agents view, where they can view and update the state for agents in the groups they supervise. Supervisors can also remotely log off agents from media channels in this view.

Draft Option

No draft option