Genesys Web Services:interaction-workspace:reporting-case-report-case-in-focus-duration

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Published Option

reporting.case.report-case-in-focus-duration

Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies whether the time that an interaction has been in the focus of the agent during its handling is reported to T-Server or Interaction Server at the end of its processing by the agent. When it is enabled, this notification allows Genesys Interaction Concentrator and Genesys Info Mart to calculate some focus time metrics.

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