Genesys Web Services:interaction-workspace:standard-response-categories

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Published Option

standard-response.categories

Default Value: $All$
Valid Values: A comma-separated value list of category names or full path category starting at the root category. $All$ to display Standard Responses from all categories.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies the list of categories used to filter Standard Responses. Agents see only those Standard Responses that are part of the sub-tree of categories set in the value for this option.

This option can be overridden by a routing strategy as described in the Configuration Guide.

Draft Option

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