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Published Option
Default Value: No default value
Valid Values: Any valid text string.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.50
Modified: 9.0.000.65
In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Agent.Nickname = Lee
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