Genesys Web Services:interaction-workspace:standard-response-shortcuts-zkeyword-

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Published Option

standard-response.shortcuts.<keyword>

Default Value: No default value
Valid Values: Path to the standard response as defined in the Knowledge Manager.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.72

Specifies the 'keyword' for a shortcut where the name of the option represents the keyword to be entered by agents to use the shortcut. For example: 'standard-response.shortcuts.JulySale'. Specify the path to the Response that is defined in Knowledge Manager as the value for this option. For example '2021Specials\JulySale'.

Draft Option

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