Genesys Web Services:interaction-workspace:teamcommunicator-corporate-favorites

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Published Option

teamcommunicator.corporate-favorites

Default Value: No default value
Valid Values: A comma-separated list of favorite names (section names) that are defined in the Workspace application.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.88

Specifies the list of corporate favorites (quick dial favorites) that are configured in the Configuration Server for an Agent, Agent Group, Skill, Routing Point, Queue, Interaction Queue, or Custom Contact. See the procedure 'Creating Corporate Favorites' in the Configuration Guide for information about creating Corporate Favorite objects in the configuration layer. This option can be overridden by a routing strategy as described in the Configuration Guide.

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