Genesys Web Services:interaction-workspace:teamcommunicator-permissions-agent-exclude-from-agent-groups

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Published Option

teamcommunicator.permissions.agent.exclude-from-agent-groups

Default Value: No default value
Valid Values: Comma-separated list of Agent Groups; empty means no exclusion.
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.84
Related Options: teamcommunicator.permissions.agent.restrict-to-agent-groups

Specifies the list of agent groups or virtual agent groups used to exclude agents returned in a Team Communicator search. Agents who belong to at least one of these agent groups are excluded from the list. Note: This overrides the teamcommunicator.permissions.agent.restrict-to-agent-groups filter where there is overlap. For example, if an agent belongs to groups A and B, and the exclude filter specifies B while the include filter specifies A, the agent is excluded from the returned list.

Draft Option

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