Genesys Web Services:interaction-workspace:toast-case-data-content

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Published Option

toast.case-data.content

Default Value: History,CaseData
Valid Values: History, CaseData
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: toast.case-data.format-business-attribute

Specifies the content of the Case Information area in the toast interaction preview. The CaseData key enables the display of the attached data that is defined by the toast.case-data.format-business-attribute option. The History key enables the display of interaction history information. The order in which the values are specified defines the order of the Case Data and History information in the Case Information area. This option can be overridden by a routing strategy as described in the Configuration Guide.

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