Genesys Web Services:interaction-workspace:toast-case-data-format-business-attribute

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Published Option

toast.case-data.format-business-attribute

Default Value: No default value
Valid Values: The valid name of a Business Attribute.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: toast.case-data.order

Specifies the name of the Business Attribute that contains the Business Attribute Values that are used to filter and render attached data in the toast interaction preview.

You can define the display order of Business Attribute Values by creating an interaction-workspace section in the annex of the Business Attribute, then add the toast.case-data.order option. Use this option to specify a comma-separated list of Business Attributes Value Names that define the order of the Business Attribute Values. The Attributes Values that are not listed in toast.case-data.order option are put at the bottom of the list.

This option can be overridden by a routing strategy as described in the Configuration Guide.

Draft Option

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