Genesys Web Services:interaction-workspace:voice-cancel-after-call-work-on-done

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Published Option

voice.cancel-after-call-work-on-done

Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: backwds-compat-acw-behavior

Specifies if the voice channel should be forced to its former status when the agent marks the voice interaction as Done while the voice channel is in After Call Work status. In environments where emulated agents are used, this option is dependent on the value set for backwds-compat-acw-behavior.

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