Genesys Web Services:interaction-workspace:voice-dial-plan-rule-zrule-name-

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Published Option

voice.dial-plan-rule-<rule-name>

Default Value: No default value
Valid Values: A rule in the format: pattern => digit translation[;parameters...]#comment
Changes Take Effect: Immediately
Introduced: 9.0.000.61
Related Options: privilege.voice.make-call.can-use-caller-id, privilege.voice.single-step-conference.can-use-caller-id, privilege.voice.consultation.can-use-caller-id, privilege.voice.single-step-transfer.can-use-caller-id

Specifies the rules that are used to transform destination numbers into the requested format before being dialed. It can also be used to override intercommunication Routing Points, caller id Business Attributes, and the enabling of the anonymous caller id. To use this option, replace <rule-name> template with the name of the rule.

The following parameters are supported:

• intercommunication: The rule overrides the intercommunication feature. Use this parameter to use a specific routing point for a target number or pattern. The following values are supported:
  • none: Intercommunication is not used.
  • <Routing Point Name>=: the rule overrides the intercommunication.voice.routing-points option. For example: intercommunication=RP_France_External@SIP_FR
• callerid: The rule overrides the Caller ID feature. The following values are supported:
  • none: No caller ID is used.
  • <CallerId Business Attribute Name>: The rule overrides the intercommunication.voice.make-call-caller-id-business-attribute option.
• anonymous: Specifies how the rule interacts with the intercommunication.voice.make-call-caller-id-enable-anonymous option. The value set for this parameter specifies whether the anonymous feature is enabled on makecall with caller id when the target of the call matches the rule pattern. The following values are supported:
  • true: the rule overrides what is specified by the intercommunication.voice.make-call-caller-id-enable-anonymous option.
  • false: the value of the intercommunication.voice.make-call-caller-id-enable-anonymous option controls the behavior.
• emergency: The rule disables the intercommunication and CallerID features.
• reject: The rule blocks the number when called.

To add a comment to the rule, use the # character followed by a string. The comment string is useful for describing the rule. Refer the Configuration Guide for details on how to use this option.

Draft Option

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