Genesys Web Services:interaction-workspace:voice-hold-active-call-on-make-call

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Published Option

voice.hold-active-call-on-make-call

Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies whether the active call is turned to hold before placing an independent call. When disabled, the make call operation isn't available when there is a call on hold.

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