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Parameter Groups

Important
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Parameter Groups are sets of Operational Parameters that are associated with a Routing Strategy. They are deployed as Parameter Group Templates by the Service Provider. The administrator then assigns values to the Operational Parameters in the Parameter Group. When the URS application executes a Routing Strategy, the values of the Operational Parameters in the associated Parameter Group are incorporated into the call flow.

Parameter Groups Overview

This screen displays a list of all Parameter Groups for which the logged-in user is associated, and for which you have the required role privileges to view. To refresh the list at any time, click Refresh.

Filter Parameter Groups

You can filter the contents of this list in several ways:

  • Type the name or partial name of the Parameter Group, Parameter Group Template, or Flag in the Quick Filter field.
  • Click the Filter button (the icon with the circle and horizontal bar) to open the filter panel. In this panel, click the checkbox(es) beside the tenants that you want to select. Use the Quick Filter field in this panel to filter the list.
  • You can sort the Parameter Groups in the list by clicking on a column head. Clicking a column head a second time reverses the sort order.




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