System namespace

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.

Methods

The System namespace includes the following methods:

• getAllowedServices
• triggerActivity
• closeToast
• popupToast
• updateToast

getAllowedServices

Signature	<static> getAllowedServices() → {Array.<string>}
Description	Gets the list of allowed services, as determined by the security configuration for Agent Desktop. If the domain of the web application that calls this method isn't listed in the service-client-api.accepted-web-content-origins option, then this method fails. Contact your Genesys representative for details about this configuration.
Returns	Array.<string>

triggerActivity

Signature	<static> triggerActivity()
Description	Triggers a fake activity to prevent the inactivity timer from closing the agent session.

popupToast

Signature	<static> popupToast(parameters) → {string}
Description	Pops up a new custom toast.
Parameters	Name Type Description title string The title iconUrl string The URL of the icon you want to display in the title bar of the custom toast popup. subject string Optional. The subject message string Optional. The message keyValues string Optional. JSON object used to fill the key value pair list. For example: {"key1" ; "value one","key2" ; "value two","key3" ; "value three"}. buttons Array.<string> Optional. Each character string in this array becomes a button. buttonShowDismiss boolean Optional. If set to true, displays the Show and Dismiss buttons and pops up the current iframe if the Show button is pushed. If set to false , displays '"OK"' or custom buttons based on the parameter's buttons. autoCloseTimeout object Optional. If set to greater than 0, the popup is automatically closed after the specified milliseconds. sendToMyMessage object Optional. If set to true, sends the subject, iconUrl, title, keyValues, and message parameters to the MyMessage panel.
Returns	A unique identifier

updateToast

Signature	<static> updateToast(id, parameters) → {boolean}
Description	Updates the specified toast.
Parameters	Name Type Description id string The identifier of the toast to update. The identifier is returned by the popupToast method. parameters object Name Type Description title string The title iconURL string The URL of the icon you want to display in the title bar of the custom toast popup. subject string Optional. The subject. message string Optional. The subject. keyValues object Optional. JSON object used to fill the key value pair list. For example: {"key1" : "value one","key2" : "value two","key3" : "value three"}. buttons Array.<string> Each character string in this array becomes a button. buttonShowDismiss boolean If set to true, displays Show and Dismiss buttons and pops up the current iframe if the Show button is pushed. If set to false, displays '"OK"' or custom buttons based on the parameter's buttons.
Returns	true if the toast has been updated; false if the toast identifier has not been found.

closeToast

Signature	<static> closeToast(id) → {boolean}
Description	Closes the specified toast.
Parameters	Name Type Description id string The identifier of the toast to close. The identifier is returned by the popupToast method.
Returns	true if the toast has been updated; false if the toast identifier has not been found.