Co-browse reports

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.

This page describes reports you can use to learn more about agent handling of contact center interactions involving Co-browse sessions. Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Important

The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.

About Co-browse reports

The following reports are available in the CX Insights > Co-browse folder:

• Co-browse Detail Report
• Co-browse Summary Report