Task Routing dashboards

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.

This page describes dashboards you can use to learn more about the performance of Genesys Task Routing in your PureEngage Cloud contact center. The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Important

The reports in this folder are available on request; and depend on data provided by other Genesys components that may not be ready for you to use at this time. Check with your administrator to see if your environment is configured to run these reports.

About Task Routing dashboards

The following dashboards are available in the CX Insights > Task Routing folder:

• Agent Task Dashboard
• Task Volume Dashboard