Adherence Role Privileges

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The role privilege under Adherence provides the following user access:

• Adherence—Controls user access to the Adherence module in WFM Web for Supervisors, which monitors real-time agent adherence to the schedule.

For more information, see Adherence.