DataLoader:dataset-zname-:data-type

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Published Option

data-type

Default Value: No default value
Valid Values: agents, customers, interactions, outcomes
Changes Take Effect: Immediately

Specifies the type of Dataset you are uploading.

• agents - Data Loader uploads the data to the Agent Profile on the GPR Core Services platform. This data can come from Genesys Info Mart or from a CSV file. You can also join it with a Dataset of the "interactions" type.
• customers - Data Loader uploads the data to the Customer Profile on the GPR Core Services platform. Its source is a CSV file. You can also join it with a Dataset of the "interactions" type.
• interactions - The Dataset contains interactions extracted from Genesys Info Mart database, which Data Loader uploads to the GPR Core Services platform. This data can optionally be joined with the Datasets of the "agents", "customers", or "outcomes" types before it is uploaded.
• outcomes - The Dataset contains information extracted from sources other than the Genesys Info Mart database and that is provided as a CSV file, which Data Loader uploads to the GPR Core Services platform. This data can optionally be joined with the Datasets of the "interactions" type.

  Note: This data type is used for any data that is not of the "interactions" type and that is being uploaded to a Dataset with a user-specified name (that is, a Dataset other than dataset-agents-gim or dataset-customers). The data you are uploading does not have to be literal outcome data.

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