What-If Scenario

A feature within the WFM Web Performance module that you can use to create a model of Intra-Day contact-center performance under different conditions that you configure. With the What-If Scenario feature, you can modify several performance values, and then recalculate the service-objective impact based on the modified data. For example, use a What-If Scenario to assess the potential impact of a change in site-staff attendance, or the effect of a higher call volume on service objectives.

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