Revision as of 15:20, August 10, 2020 by Mhachey (talk | contribs) (RN Automation.)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

8.5.217.13

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/10/20 Update X X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • In WFM Web for Supervisors (Classic) Master Schedule > State Group Totals and Schedule Scenario> State Group Totals views, users can now optionally view the state group totals (matched by exact name) rolled up (or grouped) in the business unit. (WFM-33180)



Resolved Issues

This release contains the following resolved issues:

In the Web for Supervisors (Classic) Master Schedule > Intra-Day view, the Filter now resets the Agent > Activities tree only when the selected site or business unit is changed . Previously, WFM incorrectly reset the Filter when another multi-site activity was selected in the tree. (WFM-33253)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.217.13.

Comments or questions about this documentation? Contact us for support!