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8.5.216.10

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/20/20 Update X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Data Aggregator now reduces the number of schedule-loading requests sent to WFM Server by aggregating requests based on the site if the rate of schedule changes is high when Data Aggregator is loading schedules for real-time adherence. (WFM-33272)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.10.

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