UC Connector

The Unified Communications (UC) Connector enables enterprise-wide customer service. It connects the Genesys Contact Center to the larger enterprise, allowing agents to consult the enterprise Knowledge Workers and take advantage of their special or expert skills. You can also use it independently from a Genesys Contact Center to enable knowledge workers to flexibly provide customer service in a more personal setting or when a contact center is not part of the company function.

Release Notes

UC Connector 8.0.x

Genesys Lync Agent 8.0.x

Interaction Workspace Plug-in for Lync 8.0.x

Documentation

UC Connector 8.0.3 Deployment Guide

Learn about deploying UC Connector 8.0.3.

UC Connector 8.0.3 Lync Integration Deployment Guide

Learn about integrating UC Connector with Lync / Skype for Business.

UC Connector 8.0 Deployment Guide
Use this book to deploy UC Connector into Genesys and integrate with the third-party UC platform in the Enterprise.

UC Connector 8.0 Genesys Lync Integration Deployment Guide
Deploy the Genesys Voice platform in conjunction with Microsoft Lync 2010.

Readme and Advisory

UC Connector 8.0.x CD Readme

UC Connector 8.0.x Release Advisory