8.5.217.16
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 09/15/20 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- In environments where Single Sign-On (SSO) is setup, while logging into WFM using the correct credentials, some users received the "Oops" error message if they had not been assigned access rights to WFM. WFM now has an updated error message that provides more information, in such cases. (WFM-33282)
Resolved Issues
This release contains the following resolved issues:
Users that do not have role privileges to Organization > Time Zones can now copy and save business units, successfully. Previously, when these users tried to copy and save a business unit, an unexpected error occurred. (WFM-33340)
The following Warning message that appears in the Web for Supervisors (Classic) Organization > Sites view, was corrected and no longer contains a typo: “WFM cannot identify the time zone. Please select a time zone from the list". (WFM-33329)
In the Master Forecast module, a message that indicates that the selected date range is too long has been updated to "Specified date range is too long". Previously, if the user chose too long a period, then he saw a message "A WFM Web internal error occurred. Please login again or call your system administrator for help." (WFM-33323)
- Fixed KI:* When the "Select agents to view their Intra-Day schedule" dialog opens in the WFM Web for Supervisors Classic Schedule > State Group Totals view, WFM now correctly uses the same Name order (first/last name) for agents, as the one displayed in the Objects pane.
(WFM-33305)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.217.16.