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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.

Table SDR_SURVEY_SCORES

Description

Introduced: 8.5.005. Supported in certain Genesys Engage Cloud deployments only.

In partitioned databases, this table is not partitioned.


This dimension table enables Session Detail Record (SDR) facts to be described based on the scores that survey respondents provided, indicating the respondent's satisfaction with the agent, call, product, and company, as well as a recommendation score, which is used to calculate Net Promoter Score (NPS).

Tip
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Column List

Legend

Column Data Type P M F DV
ID Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
CREATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X
IAGENTSCORE Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X -1
ICOMPANYSCORE Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X -1
ICALLSCORE Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X -1
IPRODUCTSCORE Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X -1
IRECOMMEDSCORE Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X -1

ID

The primary key of this table.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

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IAGENTSCORE

Based on KVP: survey_iAgentScore

The user satisfaction score for the agent.

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ICOMPANYSCORE

Based on KVP: survey_iCompanyScore

The user satisfaction score for the company.

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ICALLSCORE

Based on KVP: survey_iCallScore

The overall user satisfaction score for the call.

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IPRODUCTSCORE

Based on KVP: survey_iProductScore

The overall user satisfaction score for the product.

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IRECOMMEDSCORE

Based on KVP: survey_iRecommendScore

The user's rating score (on a scale of 0-10) of the company, product, or service. Used to calculate Net Promoter Score (NPS). Note that the word "recommend" is misspelled in the column name.

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Index List

CODE U C Description
I_SDR_SURVEY_SCORES X Improves access time, based on the CREATE_AUDIT_KEY value.

Index I_SDR_SURVEY_SCORES

Field Sort Comment
IAGENTSCORE Ascending
ICOMPANYSCORE Ascending
ICALLSCORE Ascending
IPRODUCTSCORE Ascending
IRECOMMEDSCORE Ascending

Subject Areas

No subject area information available.


References

The summary List of References will include the following entries for this table or view:


Child Table/View Child Table/View Column Parent Table/View Parent Table/View Column
SDR_SURVEY_SCORES CREATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY

 

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