8.5.217.01

Workforce Management Data Aggregator Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/18/20	Update					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Managment

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Data Aggregator now saves performance records for deferred activities when both the Interaction Volume and Backlog statistics are defined. Previously, under certain conditions, Data Aggregator failed to write the performance records for this activity type. (WFM-33359)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.217.01.