Revision as of 14:29, September 30, 2020 by Peter Chaplin (talk | contribs)
Jump to: navigation, search

New in 9.0.0

{{{{{TMPL8}}} |Release=9.0.0 |Draft=


|New=

9.0.014

iWD Data Mart

  • The iWD Data Mart database schema has been changed. Please follow the detailed migration information in the migration section of the Deployment Guide.
  • Performance of CAPT, CLASSIF and QUEUE aggregation plugins has been improved by removing unnecessary table joins that were previously used in the calculation of the "number of pending overdue tasks" column (TOTAL_OVERDUE_TASK_COUNT).
  • CAPT and QUEUE aggregation plugin logic has been enhanced to make segmentation/aggregation using just one fifth of the BUSINESS_VALUE and PRIORITY dimensions' FK values without affecting current reports. This reduces both iWD Data Mart storage usage and ETL calculation time.

iWD History Node

iWD REST API

  • REST API changes—Logout via the GET method is no longer supported. From release 9.0.014, only the POST method is now supported. See the iWD REST API Reference Guide for details.

9.0.013

iWD Manager

  • iWD Query Language improvements—You can now can save and edit iWD QL queries and make them public to share with other users. More information
  • Filter and View changes:
    • iWD Manager now remembers the latest GTL view settings and restores them on returning from another page.
    • iWD Manager now loads lists of possible values for Disposition Codes and Agent Groups to be used in Filters, iWD Query Language (iWD QL) queries and the Custom Filter Query Wizard.
  • UI improvements—Several UI improvements and fixes have been made, including:
    • The iWD QL autosuggest panel can now be hidden by pressing the Escape button on the keyboard.
    • When the mouse pointer is over the iWD QL status icon, a detailed status message is shown.
  • REST API changes—Changes to the iWD Manager REST API are described in the following topics:
  • HTTP Status Code 302 Found is replaced with 307 Temporary Redirect.
  • The Request Body format for the following queries has been changed:
  • Standard Rules Template changes—iWD Standard Rules Templates are now supplied in both the Eclipse project format and XML format for compatibility with GRAT 9.0.

iWD Runtime Node

  • Migration changes—Improved and extended Data Migration from iWD 8.5.1 to iWD 9.0 by adding the ability to migrate data from the EventLog database to iWD Data Mart. More information

iWD History Node

  • Performance—iWD History Node processing performance has been improved by up to more than two times in synthetic data scenarios. Event Logger DAP templates with the recommended settings for this improvement are now provided with the iWD History Node IP.
  • Migration—Improved and extended Data Migration from iWD 8.5.1 to iWD 9.0:
    • Added ability to migrate data from the EventLog database to iWD Data Mart.
    • Re-worked the Migrating GTL History Events procedure.
    • Added a new option—taskEventLimit—to protect against tasks with a large amount of events.
    • The fetchSize option is deprecated.
    • More information
  • Event Logging—Configuration option event-logger-mode is deprecated. Starting from this version:
    • History Node determines the Event Logger type automatically based on the DAP connection provided.
    • There must be one and only one Event Logger DAP connected to History Node.

9.0.012

  • Kafka Support
    Starting with this release, you no longer have to have JMS as transport between Interaction Server and History node—you can have Kafka-only deployments of iWD.
    You can still use JMS Capture Point and/or JMS as transport between Interaction Server and History Node.
  • iWD Manager
    • iWD Manager now loads lists of possible values for Queue Type and Media Type to be used in Filters, iWD Query Language (iWD QL) queries and the Custom Filter Query Wizard.
    • Significant improvements for iWD QL have been introduced:
      • iWD QL now suggests possible values of attribute names, attribute values and operators.
      • iWD QL now supports the IN <LIST> operator.
      Please see the documentation for details.
    • iWD Query Language is now fully localized.
  • iWD Runtime Node
    • In views that are based on the TASK_AGENT_FACT table, measures are now summed up from both intraday and historical facts.
  • Support for Genesys Rules System 9.0

Platform Changes

  • Support for the following databases is implemented:
    • Oracle 19c RAC
    • Oracle 18c RAC
  • Support for Red Hat Enterprise Linux 6 is discontinued.

9.0.011

  • iWD GAX Plug-In
    • Compatibility with GAX
      iWD Plug-in for GAX is now fully compatible with Genesys Administrator Extension (GAX) core version 9.0.100.52.
  • iWD Manager
    • iWD Query Language
      Support for query capabilities in iWD Manager enabling users to perform SQL-like queries on the Global Task List.
    • ORS Business Process improvements
      Error handling: fixed several cases where error messages were not provided.
  • iWD Data Mart
    • Performance and audit improvements
      • Significantly increased performance of the Load Intraday job: up to 4 times in certain synthetic data cases (real-life performance improvement may be lower).
      • The ETL Audit table is expanded with the following new columns — ETL_AUDIT_START_TIME, ETL_AUDIT_FINISH_TIME, DURATION, STATUS. For more information, see the iWD Data Mart Reference Guide.

Platform Changes

  • Support for CentOS Linux 7 is implemented.
  • Support for Red Hat Enterprise Linux 8 is implemented.
  • Support for Windows Server 2019 is implemented.
  • Support for MSSQL Server 2019 is implemented.
  • Support for PostgreSQL 10 is implemented.

9.0.010

  • iWD Manager
    • Support for custom attribute types
      You can now configure custom attributes types in Genesys configuration layer. iWD Manager uses these types for validation in filter criteria and for proper display of task details. Configuration details are here.
    • ORS Business Process improvements
      • The maximum number of retries to connect GRE/UCS is now restricted for the InvokeGRE and InvokeUCS strategies in order to prevent an infinite loop if GRE/UCS is down.
      • The iWD Business Process now properly handles ORS timeouts and GRE/UCS unavailability.
    • You can now create a bookmark for any page in the Global Task List (for example, for a custom filter).
  • iWD Data Mart reporting enhancements
    • Default Values
      iWD Data Mart now calculates and aggregates tasks which are not yet classified or prioritized at the moment of aggregation.
    • New configuration option
      A new configuration option—aggregation-delay-interval—is introduced. You can now specify a number of minutes (in 15-minute increments—15, 30, 45, and so on) to be waited before aggregation. Setting this parameter helps to avoid getting default values (Unclassified, Unknown) in reports. Set the value to a sufficient amount of time to ensure pre-routing activity is already completed and all tasks' properties are populated.
    • Pending Metrics
      The calculation logic for some rare cases has been fixed.
    • Real-time reporting
      Real-time reporting metrics are now calculated over facts, not over aggregates. This means that real-time reporting will receive the latest processed data, even if an aggregation delay is set to more than 0 (zero) or if the aggregation process is delayed for some reason.
  • Support for the following databases. See the IWD section in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported databases.
    • Oracle 12c R2
    • Oracle 12c R2 RAC
    • Microsoft SQL Server 2017

MORE INFORMATION

9.0.009

  • Support for OpenJDK 11.
  • iWD Manager:
    • Provision of a default filter to be applied when users open the Global Task List. MORE
    • New Create Copy button for copying filters. MORE
    • A Queue selector for filter criteria now shows all iWD queues for the selected tenant. MORE
    • A mandatory tenantId parameter has been added to the FetchFilterCriteriaTemplates method.
    • Improvements to display of non-English characters.
  • iWD History Node:
    • Additional JMS parameter support.
    • Support for the IBM MQ JMS provider.
  • iWD Data Mart:
    • Support for native plugins to improve performance.
    • Improvements to the KETTLE version of the AGE plugin.
  • Improvements to the iWD Business Process for Composer/ORS. MORE

9.0.008

  • Support for Genesys CX Insights (GCXI) has been introduced.
  • The Statistics Adapter job can now automatically create Virtual Queues for real-time reporting. MORE DETAILS
    New Pulse widgets are provided within the iWD Runtime Node IP. (IWD-8105) MORE DETAILS
  • iWD Manager filters now support "is like" and "value in list" criteria.
  • Logging configuration been unified for all iWD components. LMS files now contain full log messages, so Message Server alarms can be set up in the same way as other Genesys products. MORE DETAILS
  • Support for OpenJDK 8 is introduced.

9.0.007

  • iWD Manager and iWD Web are now localized into Spanish (International). iWD Plug-in for GAX is now localized into Spanish (Latin America) and Spanish (Mexico).
  • The Statistics Adapter job can now write settings into multiple Stat Server primary/backup pairs. Previously, it could only write to one such pair.
  • JDBC Driver Class, JDBC Driver JAR File and JDBC URL can be explicitly configured for iWD Stat Extensions, using iWD GAX Plug-in. These configuration options are optional. By default iWD Stat Server Extensions will use values from iWD Data Mart and default values. MORE DETAILS.

9.0.006

  • iWD Manager and iWD Web now support LCA.

9.0.005

Changes to iWD History Node

  • iWD History Node now fully supports Local Control Agent (LCA). iWD History Node's Application type has been changed from type Third Party Server to type Genesys Generic Server to support this change.
  • A new configuration option—centralized-logging—now enables configurable centralized logging to Message Server.

Changes to iWD Data Mart

  • IWD Data Mart now supports centralized logging. A checkbox option—Enable Centralized Logging—that enables logging has been added to the Data Mart logging settings in the iWD GAX plugin.

Changes to Application types

  • The Application types of iWD Manager Server, iWD History Node and iWD Web have been changed from type Third Party Server to type Genesys Generic Server, in order to support the implementation of Local Control Agent (LCA) functionality for iWD History Node.

Extension of TLS Support

  • Connections from iWD Data Mart and iWD History Node to Message Server now support TLS. Please read this topic.

9.0.004

Security enhancements

  • Support for TLS 1.2 is implemented. Please see the Configuring TLS for iWD guide for details.
  • Configuration of iWD Manager that used to be taken from the iwd.properties file now takes place in Configuration Server. See the Deployment Guide for details.

9.0.003

Platforms/Tools Changes

  • Support for Microsoft SQL Server 2016 is implemented.
  • Support for MS SQL 2016 Cluster & AlwaysOn is implemented.
  • Support for Windows Server 2016 is implemented.
  • Support for Jetty 9.4 is implemented.

9.0.002

iWD History Node

iWD History Node is an application that filters the flow of data from the Interaction Server, so that only iWD-relevant data is made available to iWD, thereby boosting performance. MORE INFORMATION

REST API for iWD Manager

iWD Manager Updates

  • The user interface of iWD Manager has been updated to bring it into line with other Genesys applications and components. As part of this update, the Custom Interaction Properties functionality has been moved into the iWD Plug-in for GAX.
  • iWD Manager now runs as a standalone Java application without needing any external servers.
  • iWD Manager no longer has a separate database for configuration objects. Configuration of iWD Manager filters, icons and user settings has been moved to Configuration Server. MORE INFORMATION

Support for Interaction Server Cluster via Proxy

Before release 9.0, iWD supported multi-Interaction-Server deployments with tasks segmented into logical entities called Solutions. In this architecture, each Solution is handled by a single Interaction Server (possibly in primary-backup configuration) and each Interaction Server can handle multiple Solutions. iWD 9.0 expands this capability with an architecture where a single Solution can be handled by multiple Interaction Servers via an Interaction Server Proxy. MORE INFORMATION

Support for Automated Import of XLS/CSV Files in iWD Web

In release 9.0, it is now possible to configure automatic import of .XLS, .XLSX and .CSV files with column headings, based on a time interval of the customer's choosing. Source systems export tasks/work items to a safe location that iWD Web can access. iWD Web checks for the presence of a new file in this location, checks the file format, then imports the individual tasks to iWD/Interaction Server for insertion into the Global Task List. Source-system-defined attributes can be mapped to any iWD attributes, according to the customer's configured mapping. Automatically uploaded jobs can be viewed (alongside any manual uploads) in the Jobs List tab of iWD Web. MORE INFORMATION

Platforms/Tools Changes

  • Support for Java 8 (mandatory for release 9.0 components)
  • Support for the Apple Safari 10 browser
  • All components have an embedded Application server now—either Tomcat or Jetty
  • Support for Red Hat Enterprise Linux 7

Discontinued Support

  • Support for Java 7 and Java 6
  • Support for Red Hat Enterprise Linux 5
  • Support for Microsoft IE 8, 9 and 10
  • Support for Windows Server 2008
  • Support for MS SQL Server 2005
  • Support for Oracle 11c and Oracle 11c RAC
  • Support for IBM WebSphere
  • Support for the ACME samples tools and demonstration
  • The iWD Data Mart Reference Guide has been updated to reflect the fact that distribution points have been removed from iWD Data Mart, and that configuration functionality has moved from iWD Manager to iWD Plug-in for GAX.

}}

Comments or questions about this documentation? Contact us for support!