Workforce Management 8.5 Product Alerts
Internet Explorer Defect in v11 Affecting WFM Web Agent UI—In March 2017, Microsoft introduced a defect into Internet Explorer 11, version 11.0.40 that broke many web applications, including the Schedule presentation in Workforce Management Web Agent UI (8.5.205.09). Genesys has implemented a workaround to resolve this issue in WFM Web release 8.5.206.09. After upgrading to this version, agent Schedules display as expected.
For detailed information about the Microsoft defect, see the Microsoft web site.
Google Chrome version 45 ends support for Java Plug-ins—WFM Web Supervisor will no longer work with Chrome v45 and later, due to Chrome's end of support for Java Plug-ins. If you are running WFM Web Supervisor on Chrome v45 or later, Genesys recommends you use either Internet Explorer or Firefox.
Limitation for WFM Web for Supervisors in Google Chrome Stable Channel update version 42—By default, this browser version blocks the Java plug-in with no pop-up or other indication. Workforce Management 8.5.x supports Chrome, which means:
- In WFM Web Supervisor 8.5.0—The java applet cannot be started (hangs on the "Checking Java" message).
- In WFM Web Supervisor 8.5.1—Attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.
Resolution:
Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.
To enable NPAPI in Chrome v42 and later:
- In your URL bar, enter: chrome://flags/#enable-npapi.
- Click the Enable link for the Enable NPAPI configuration option.
- Click the Relaunch button that appears at the bottom of the Configuration page.
Official source from Oracle www.java.com.
Workforce Management Configuration Wizards—The wizards are no longer supported and are not included on the WFM 8.5 DVD. Consequently, the procedures that describe how to install WFM components by using the wizards are no longer documented.
In addition, the Solution template (WFM_Solution_3rd_Party.sd) has been removed from the product DVD.