tzdb
Section: Server
Default Value: 1, 0 (see description)
Valid Values: 1, 0
Changes Take Effect: Immediately
Dependencies: [auth] configuration
Introduced: 8.5.214.08
Specifies whether or not WFM time zones are converted to standard IANA time zones.
The default value for this option depends on the [auth] configuration:
- If [auth] is not configured, the default value is 0.
- If [auth] is configured the default value is 1. If you want to keep using Genesys time zones in this configuration, value should be explicitly set to 0.
When this option default is 1 (enabled), WFM time zones (and time zone assignments for business units, sites, etc.), are automatically converted to Internet Assigned Numbers Authority (IANA) time zones, and no longer synchronize with Genesys time zones. When this option default is 0 (disabled), WFM time zones are not converted to IANA time zones.
Time zone conversion is done by using a JSON mapping file (tzmap.json) that can be modified, if necessary.
provider
Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
Workforce Management 8.5 Product Alerts
After upgrading to WFM Server 8.5.217.01 the Time Zone cache might not contain IANA time zones. Subsequently, requests to return IANA time zones can come up empty and the WFM Web applications will not display time zones. In addition, it could take up to 24 hours for the cache to expire and for WFM to reload the IANA time zones.
By default, WFM switches to using IANA time zones when authentication is enabled (the [auth] provider option value is set to wfm or genesyscloud). The [Server] tzdb option explicitly controls whether or not WFM uses IANA time zones. Therefore, to workaround this issue when authentication is enabled as describe above, Genesys recommends explicitly setting the [Server] tzdb option value to 1.
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Internet Explorer Defect in v11 Affecting WFM Web Agent UI—In March 2017, Microsoft introduced a defect into Internet Explorer 11, version 11.0.40 that broke many web applications, including the Schedule presentation in Workforce Management Web Agent UI (8.5.205.09). Genesys has implemented a workaround to resolve this issue in WFM Web release 8.5.206.09. After upgrading to this version, agent Schedules display as expected.
For detailed information about the Microsoft defect, see the Microsoft web site.
Google Chrome version 45 ends support for Java Plug-ins—WFM Web Supervisor will no longer work with Chrome v45 and later, due to Chrome's end of support for Java Plug-ins. If you are running WFM Web Supervisor on Chrome v45 or later, Genesys recommends you use either Internet Explorer or Firefox.
Limitation for WFM Web for Supervisors in Google Chrome Stable Channel update version 42—By default, this browser version blocks the Java plug-in with no pop-up or other indication. Workforce Management 8.5.x supports Chrome, which means:
- In WFM Web Supervisor 8.5.0—The java applet cannot be started (hangs on the "Checking Java" message).
- In WFM Web Supervisor 8.5.1—Attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.
Resolution:
Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.
To enable NPAPI in Chrome v42 and later:
- In your URL bar, enter: chrome://flags/#enable-npapi.
- Click the Enable link for the Enable NPAPI configuration option.
- Click the Relaunch button that appears at the bottom of the Configuration page.
Official source from Oracle www.java.com.
Workforce Management Configuration Wizards—The wizards are no longer supported and are not included on the WFM 8.5 DVD. Consequently, the procedures that describe how to install WFM components by using the wizards are no longer documented.
In addition, the Solution template (WFM_Solution_3rd_Party.sd) has been removed from the product DVD.