Revision as of 13:31, October 16, 2020 by Chrissyforrest (talk | contribs)
Release Notes - Genesys Engage cloud (Services Level)
To improve your experience, Genesys Engage cloud has upgraded the following components on the corresponding dates.
| Genesys Engage cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop v8.5 | May 18, 2020 | 8.5.202.76 |
| New Agent Desktop v9 | September 17, 2020 | 9.0.000.73 |
| Agent Setup | August 11, 2020 | 9.0.000.77 |
| Genesys Engage cloud APIs | August 11, 2020 | |
| Callback | June 18, 2020 | 9.0.036.01 |
| Cloud Data Download Service | January 16, 2020 | 9.0.003.00 |
| Cloud intelligent Workload Distribution | October 22, 2020 | 9.0.000.59 |
| Co-browse | September 29, 2020 | 9.0.011.00 |
| CRM Gplus Adapters | May 18, 2020 | 8.5.202.76 |
| Gplus Adapter for Microsoft Dynamics 365 | June 26, 2020 | 9.0.003.00 |
| Gplus Adapter for ServiceNow | June 12, 2020 | 9.0.002.00 |
| Gplus Adapter (V.9) for Salesforce | September 17, 2020 | 9.0.000.53 |
| CX Contact | September 14, 2020 | 9.0.022.04 |
| Designer v8.5 | June 01, 2018 | 8.5.202.96 |
| Designer v9 | October 14, 2020 | 9.0.113.05 |
| Digital Channels | October 13, 2020 | 9.0.000.67 |
| Genesys Customer Experience Insights (CX Insights) | December 17, 2019 | 9.0.013.01 |
| Genesys Portal | August 24, 2020 | 8.5.300.04 |
| Genesys Predictive Engagement | April 8, 2020 | |
| Genesys Predictive Routing | September 23, 2020 | 9.0.018.01 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | January 23, 2017 | 8.5.151.29 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | April 6, 2020 | 15.15.0 |
| Platform Administration | October 29, 2017 | 8.5.220.47 |
| Real-Time Reporting v8.5 | August 18, 2017 | 8.5.106.05 |
| Real-Time Reporting v9 | September 28, 2020 | 9.0.006.00 |
| Recording, QM and Interaction Analytics | January 22, 2020 | 8.5.510.30 |
| Screen Recording Service | September 29, 2020 | 8.5.370.82 |
| Genesys Softphone | September 24, 2020 | 9.0.013.03 |
| Genesys Softphone VDI Adapter | September 24, 2020 | 9.0.013.03 |
| WebRTC Media Service | September 25, 2020 | 9.0.000.62 |
| Genesys Widgets | October 16, 2020 | 9.0.017.10 |
| Workforce Management | May 28, 2020 | 8.5.216.06 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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