UTF-8 Encoding Support
[FDS: https://intranet.genesys.com/display/RP/Iteration+9.23+%28a%29+Support+for+UTF-8+encoding+by+OCS]
Starting with 8.1.528.xx, Outbound Contact Server supports UTF-8 encoding for both Linux and Windows platforms.
OCS using Postgre SQL 10
Postgre SQL platform: Linux CentOS 7 x86_64
Postgre SQL version: 10.14
Database encoding: UTF8
Database collation: en_US.UTF-8
Database character set: en_US.UTF-8
DBServer platform: Linux CentOS 7 x86_64
DBServer version: 8.5.100.07
OCS platforms: Linux CentOS 7 x86_64, Windows Server 2008 R2 Standard
OCS version: 8.1.528.16 (which uses DBLib version 8.5.101.30)
Dialing mode: Preview
Both values (false and true) of dbserver-less-mode option were successfully tested.
OCS using MS SQL Server 2019
Microsoft SQL Server 2019 platform: Windows Server 2019 Standard
Microsoft SQL Server 2019 version: Developer Edition 15.0.2070.41
Microsoft ODBC Driver 17 for SQL Server
Database collation: Latin1_General_100_CI_AS_KS_WS_SC_UTF8
DBServer platform: Windows Server 2019 Standard
DBServer version: 8.5.100.07
DAP UTF-8 for MSSQL: checked
DAP option dbclient/utf8-ucs2: true
OCS platforms: Linux CentOS 7 x86_64, Windows Server 2008 R2 Standard
OCS version: 8.1.528.16 (which uses DBLib version 8.5.101.30)
Dialing mode: Preview
dbserver-less-mode option value is false.