UTF-8 Encoding

[FDS: https://intranet.genesys.com/display/RP/Iteration+9.23+%28a%29+Support+for+UTF-8+encoding+by+OCS]

Starting with 8.1.528.xx, Outbound Contact Server supports UTF-8 encoding of mixed calling lists on Linux and Windows platforms.

OCS using PostgreSQL 10

Prerequisites

• Postgre SQL platform: Linux CentOS 7 x86_64
• Postgre SQL version: 10.14
• Database encoding: UTF8
• Database collation: en_US.UTF-8
• Database character set: en_US.UTF-8
• DB Server platform: Linux CentOS 7 x86_64
• DB Server version: 8.5.100.07
• OCS platforms: Linux CentOS 7 x86_64, Windows Server 2008 R2 Standard
• OCS version: 8.1.528.16 (which uses DBLib version 8.5.101.30)
• Dialing mode: Preview
• Both values (false and true) of dbserver-less-mode option were successfully tested.

OCS using Microsoft SQL Server 2019

Dialing mode: Preview

Prerequisites

• Microsoft SQL Server 2019 or later
• Microsoft ODBC Driver 17 for SQL Server or later
• DB Server version 8.5.100.07 or higher

Database Settings

• Database collation: Latin1_general_100_CI_AS_KS_WS_SC_UTF-8

  Note: SC_UTF-8 suffix must be added

In these examples, genesys_ocs is the database name.

ODBC Settings

DAP Settings

• UTF-8 for MSSQL: select True.
• Set the dbclient/utf8-ucs2 option to true.