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9.0.023.04

CX Contact Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/07/20 General X


Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • The CGEVENT (Campaign Group Event) index now contains data that indicates if preloading was initiated by CX Contact. (CLOUDCON-11680)



Resolved Issues

This release contains the following resolved issues:


A Caller ID number in the Campaign Group Event Record Dashboard can now start with a 0. Previously, a validation error occurred when the Caller ID number started with 0. (CLOUDCON-11809)


The table headers in the aggstable analytics dashboard panel are now lined up correctly. Previously, the table headers appeared in the wrong location. (CLOUDCON-11748)


The Call Result Record Dashboard now contains Call Duration data. Previously, the Call Duration data did not appear. (CLOUDCON-11582)


The Email profile unsubscribe link is now correctly adding records that opt-out to the Email Opt Out suppression list. Previously, the record was not automatically added to a contact suppression list. (CLOUDCON-7480)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.023.04.

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