Introduction

All CX Contact components are represented as individual microservices, each executed in Docker containers under N+1 horizontal scaling model principles and running behind internal Elastic Load Balancer.

CX Contact Core Components

The following is an overview of the CX Contact core components:

CX Contact Component	Description
List Builder	Responsible for importing and exporting contact lists and suppression lists. Works in conjunction with Outbound Database, which stores the contact lists and suppression lists. Works in conjunction with REDIS, which stores suppression entries. Uses compliance data to process records on import.
List Manager	Responsible for operations related to lists. Creates contact lists and suppression lists in Configuration Manager. Reads Compliance data from a compliance data provider. Copies files from FTP to NFS for List Builder consumption.
Compliance Manager	Responsible for dynamic compliance rules validation. Reads suppression entries from Redis and responds to OCS pre-validation requests.
Campaign Manager	Responsible for operations related to campaigns. Executes pre-loading of campaigns. Processing is done in Outbound Database.
Job Scheduler	Responsible for creating and invoking jobs at the right time, providing for automation of tasks.
Dial Manager	Responsible for managing SMS and email interactions with Genesys Message Aggregation.
API Aggregator	This is the entry point of APIs to CX Contact. Ensures APIs stay invariant when internal implementation changes.
User Interface (UI)	A set of static HTML5 pages served by Nginx.