AgentUserFields

Specifies the fields in the G_CUSTOM_STATES table in which ICON will store values (provided in the UserData section of EventUserEvent) for the specified key names, for data that was sent while the DN was in a custom agent state.

• Configured in: ICON Application
• Section: [custom-states]
• Default value: No default value
• Valid values: A comma-separated list of the data types, table field names, and key names in the format <Type>,<FieldName>,<KeyName>.
• Changes take effect: After restart

Important

All the custom data fields in the G_CUSTOM_STATES table require character-type data. Regardless of the data type that you specify in this option, ICON converts the value from the UserData KVP into a string before storing it in the custom data field that is specified for that key name. If the value of the key in the UserData KVP is KVList, ICON ignores the value.

Example:

• AgentUserFields = char,CUST_DATA_1,KeyName1,char,CUST_DATA_2,KeyName2

  The value of the key with the name KeyName1 will be stored in the CUST_DATA_1 field.

  The value of the key with the name KeyName2 will be stored in the CUST_DATA_2 field.