Web Callback Privileges

The following table lists the Web Callback privileges in the Interaction Workspace Web Callback Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Role privilege	Description
Web Callback - Can Use Callback Channel	The agent is permitted to use the Web Callback media channel.
Web Callback - Can Decline	The agent is permitted to reject Web Callback interactions that are directed to the agent.
Web Callback - Can Reschedule	The agent is permitted to reschedule a Web Callback interaction.
Can Reschedule Before Call	The agent is permitted to reschedule a Web Callback Preview at a different date and/or time. The Can Reschedule privilege must be enabled for this privilege to be active. If Can Reschedule is enabled Can Reschedule Before Call is disabled, (PC - Same problem here)  agents can still reschedule the Web Callback Preview after they have connected and disconnected the call.
Web Callback - Can Reschedule On New Number	The agent is permitted to reschedule a Web Callback interaction by using a new phone number.
Web Callback - Can Set Interaction Disposition	The agent is permitted to set the disposition code of a Web Callback interaction.
Web Callback - Can Mark Done	The agent is permitted to mark inbound Web Callback interactions as Done without processing them further.