ChatServer:settings:attach-stats-rep-events

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Published Option

attach-stats-rep-events

Default Value: 0
Valid Values: Any integer from 0-7
Changes Take Effect: Immediately
Introduced: 8.5.315.05

Enables the delivery of historical reporting data through custom reporting events. This type of delivery allows multiple updates through each chat session, versus only a single delivery at the end of a chat session through the userdata. Through this option, you can specify when the delivery of the reporting data must occur. The value of the option can be set to the sum of the following integers:

• 0: The functionality is disabled (default value).
• 1: Custom Reporting Event with reporting data is sent instead of a userdata update at the end of a chat session.
• 2: Custom Reporting Event with reporting data is sent when async chat is placed on hold (when GCTI_Chat_AsyncStatus is set to -2).
• 4: Custom Reporting Event with reporting data is sent when a message from the customer arrives during the chat session hold (when GCTI_Chat_AsyncStatus is set to 2).

For example, to force Chat Server to deliver reporting data for all possible cases, set the option to a value of 7, which is the sum of 1, 2 and 4. Attention: if this functionality is enabled, make sure that the option attach-stats-rep-place is set to the correct value.

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