ChatServer:settings:transcript-auto-ucs-mode

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

transcript-auto-ucs-mode

Default Value: 0
Valid Values: Any integer from 0-7
Changes Take Effect: Immediately
Introduced: 8.5.314.02
Modified: 8.5.315.05

Only when Cassandra HA is enabled and only for async chat, this option forces Chat Server to save the current content of the chat session transcript to UCS (along with saving it in Cassandra), when a qualified event is produced within the async chat session. The value of the option can be set to the sum of the following integers:

• 0: The functionality is disabled (default value).
• 1: Chat Transcript is sent to UCS when async chat is placed on hold (GCTI_Chat_AsyncStatus=-2).
• 2: Chat Transcript is sent to UCS when agent desktop disconnects (GCTI_Chat_AsyncStatus=4).
• 4: Chat Transcript is sent to UCS when agent transfers async chat (GCTI_Chat_AsyncStatus=5).

For example, to force Chat Server to save the chat session transcript to UCS when the chat is placed on hold, as well as when the agent transfers the chat, the value must be set to 5, which is the sum of 1 and 4.

Draft Option

No draft option